About Sylvian Care Franchising
Sylvian Care Franchising is a rapidly growing franchise network in the UK. We pride ourselves on providing compassionate, relationship-based care for the elderly, ensuring that our clients are treated with the happiness, dignity, and love they deserve.
Our Mission is to create an unparalleled care experience built on the power of human connection. We believe that, by dedicating ourselves to understanding every person’s unique needs, preferences, and aspirations, we will provide care that cultivates happiness, dignity and purpose.
Quality Assurance Manager
Location: Remote, with regular travel across the UK (mainly south)
HQ: Wokingham, Berkshire
Salary: From £45,000 p.a. (Depending on Experience) + Comprehensive Benefits
Full Time
Position Overview:
Are you passionate about delivering exceptional care and maintaining the highest standards in the health and social care sector? Sylvian Care Franchising is on the lookout for a dynamic Quality & Compliance Officer to ensure our franchise network consistently upholds the gold standard of care. This pivotal role will support franchisees in meeting both Sylvian Care's standards and regulatory requirements, driving improvements through audits, training, and proactive support.
As a champion of quality and compliance, you’ll bring a collaborative, empathetic approach to your work, ensuring our franchisees feel supported in delivering services that make a meaningful difference in people’s lives. This role offers the chance to shape processes, implement systems, and work closely with franchisees to drive continuous improvement.
Key Responsibilities:
Auditing & Compliance: Conduct annual service audits, provide actionable feedback, and guide franchisees in improving care standards.
Training & Support: Deliver onboarding training for new franchisees and facilitate ongoing workshops both remotely and face-to-face.
Risk Management: Identify service risks, maintain the risk register, and escalate concerns to the CEO where necessary.
Data Analytics: Use technology and data to monitor quality performance and identify areas for improvement.
Projects: Develop tools, resources, and processes to enhance franchisee compliance and service quality.
What We're Looking For:
Level 5 qualification in adult social care or equivalent/relevant healthcare qualification (essential).
Proven experience in quality management and improving adult social care services.
Strong knowledge of CQC regulatory requirements, standards, and inspection frameworks.
Experience with CQC inspections (essential).
Achieving an Outstanding rating (desirable).
Excellent data analysis and reporting skills.
Strong collaboration, training, and interpersonal skills, with the ability to build trusting relationships.
A self-starter who thrives in a remote role, with flexibility for UK-wide travel and occasional weekend work.
Full driving license and access to your own vehicle (essential).
Who This Role is Suitable For:
This role is ideal for:
Someone with experience in a quality and compliance role, such as a Registered Manager, with a proven track record of maintaining high standards and a desire to take the next step in their career.
Individuals who have worked in a similar quality and compliance capacity and are looking to bring their expertise to a growing, values-driven franchise network.
Experience in franchising is desirable but not essential—what matters most is your commitment to quality and your ability to support others in achieving excellence.
Why Join Sylvian Care Franchising?
At Sylvian Care, our mission is to transform lives through relationship-based care, and as a Quality & Compliance Officer, you’ll play a key role in ensuring that mission is brought to life across every franchise. If you’re ready to be part of a team that’s passionate, values-driven, and committed to excellence, we want to hear from you.
Ready to make a difference?
Email franchising@sylviancare.co.uk to apply or request a full Job Description.